cancel
AnsweredI received a charge of 6,254 yen even though I did not register for this service. I would like to cancel it and also request a refund.
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Hi there,
Welcome to Box Community and glad to assist!
Canceling a Business or Enterprise Account
Only the account administrator can cancel a Business or Enterprise account.
- Go to Admin Console > Account & Billing.
- In the Status field in the Account Information section, click Cancel Account.
Do not see this option? Submit a ticket here. - A pop-up window will ask you to confirm your action. After affirming, click Continue.
- Click Permanently Cancel My Account to complete the process.
- The account will cancel at the end of the service term.
The account owner or administrator will receive a confirmation email once the cancellation has been processed.
Thanks for posting!
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