2FA - No access to Authenticator App

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Galit Lubetzky

• September 02, 2024 17:35

 One of our former employees, Ben (personal information-redacted), created a Box account and enabled 2FA on it. Since Ben has left the company and we no longer have any communication with him, I attempted a password reset but cannot access the account due to the 2FA. Could you please remove the 2FA from the account associated with personal information-redacted

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  Rona

  • September 02, 2024 20:05

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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