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Storage full but is empty

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Chris Strobel

I recently attempted to delete everything to reset this number but it still says 10GB used of 10GB and there are no files on the account. Please reset this or the account please.

Thanks

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3 comments

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  • Darrin Vitiello
    • Edited

    It sounds like you’re encountering an issue with storage that isn't resetting correctly after trying to delete everything. Since I can't directly access or reset your account, I recommend the following steps:

    1. Check Hidden Files: Some services store hidden files or backups that may not be visible in the regular file view. Look for any options to show hidden or system files and check if there’s anything left.
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    2. Clear Trash/Recycle Bin: Ensure that any deleted files aren’t still lingering in a trash or recycle bin, as they can still take up space until they are permanently deleted.

    3. Contact Support: If you’ve already tried clearing everything and it still shows 10GB used, it might be best to reach out to the support team of the service you’re using. They can often help reset your account or fix any storage calculation errors.

    If you need further assistance with any specific service, feel free to provide more details!

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  • Rona

    Hi Chris, 

    Welcome to Box Community and glad to assist!

    It shows that you've already deleted your Box account. Please let us know if you still need assistance regarding this issue. 

    We'd love to further assist! 

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  • Chris Strobel

    It seemed easier to just delete the account and start over, which I did.

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