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Box for Salesforce - How to Delete Synced Folder

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Colin Schoeneman
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I am trying to delete a Box folder that has been synced with a Salesforce record. Once I do so, I would like to be able to create a new Box folder and sync that with the same Salesforce record. I followed these steps:

  1. Deleted the Box folder from inside Box
  2. Deleted the FRUP record in Salesforce
  3. Deleted the Folder Metadata record in Salesforce

Now when I view the Box component on the same record in Salesforce, my expectation was that I would see the button to create a new folder again (as if everything were reset). However, what I see is the error: "Oops! We can't seem to find the page you're looking for" (see screenshot). How do I get everything reset so that the component is not still looking for a Box folder that no longer exists? 

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  • Rona

    Hi Colin,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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