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White screen when accessing admin page

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Christopher Silvia

Just opened a new business account today, and when I click the Admin Console button (app.box.com/master) I'm taken to a blank page.  Others have posted on this issue in the past, I've not seen suggestions on how to fix it.  Need help.

--Chris

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  • Christopher Silvia

    More color:  I have an existing company Box account with SSO enabled, and created a second Box account for an application that I want isolated from the existing company account.  The new account was created with a different user email login.  When I received the confirmation email for the new account, I clicked the link to confirm the new account, and while the confirmation page loaded, there was an error and the confirmation page hung and never went to completion.  I was able to log into the new account after this, but cannot access the admin page, only getting a white (empty) page.  Subsequently, I am now getting a white (empty) page when I access the admin page from my existing company Box account with SSO.  This happens after flushing the browser cache, and also happens with an InPrivate window.  I've been running Box from Edge with no issues in the past.

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  • Rona

    Hi Chris, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Christopher Silvia
    • Edited

    Thanks, from the other posts I see that other users have had the same problem - and I now see that it's been resolved, as I can get to the admin page.  Thanks, please close this case.

     

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