Error linking emails and cannot open support request

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Rui Carlos Pinto Ferreira

• September 06, 2024 11:21

Hi all, 

I was trying to link an additional email to my account however whenever I try to do so I get an error. I had to remove the email because I never got the confirmation email so I'm trying to add it again but I'm unable to. 

For whatever reason I'm also unable to open a ticket to have this email added. Any tips I can follow to try and get this working? 

Thank you. 

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• 

  Rona

  • September 06, 2024 22:44
  • Edited

  Hi Rui, 

  Welcome to Box Community and glad to assist!

  You mentioned there was an error when you added a secondary email to your account.

  Can you attach a screenshot to get a closer look? 

  We'd love to further assist! 

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