Box Drive Sync Issue

We have been using Box to receive files from internal platforms and other sources, and for the past two years, we've been using Box Drive on our Windows server to sync these files from the cloud. However, as of yesterday, Box Drive has stopped automatically syncing files from the cloud to our Windows server. Interestingly, if we delete or add a file on the Windows server, it syncs correctly to Box cloud. No errors appear, but to trigger a sync from the cloud, we now have to log out and back in.

Here are the steps we've already tried without success:

Logged out and back in to see if the issue resolves
Rebooted the server
Uninstalled and reinstalled Box Drive
Deleted files to free up space

Could you please assist us with resolving this issue?

Rona

September 06, 2024 20:20

Hi there,

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

Ivo Kaipr

September 07, 2024 06:29

I report the same thing on multiple local computers. The files in the cloud are younger than on the computer, and even if I restart sync, box drive, computer, etc, I can't get sync to upload the cloud version to the computer.

Comments