Can't login to Box Drive Win11
Answered
I install Box Drive, click Log In and it takes me to my browser to log in, I log in and it says Launching Box Drive and shows me the Log In screen again. I tried uninstalling and deleting the App Data and the Reg Key. Still cannot log in to Box Drive.
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Hi Joe,
Welcome to Box Community and glad to assist!
Please make sure that you've clean uninstalled Box Drive, please see the complete instructions below.
Windows:
IMPORTANT
Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding.- Quit Box Drive
- Uninstall the application in the Control Panel.
Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
To view hidden files and folders in Windows:- In the Windows taskbar, open File Explorer.
- At the top of the File Explorer window, click View.
- In the View menubar, click Options and select Change folder and search options.
- At the top of tthe Folder Options window, click the View tab.
- In Advanced settings, check Show hidden files, folders, and drives.
- At the bottom of the window, click OK.
To remove all traces of the Box Drive application from your machine:
- Go to C:\ProgramData\Box and delete the Box subfolder.
- Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
- Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
- Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
- If the machine has multiple user accounts, login using each user account and repeat steps 3 and 4.
Once you do, kindly reinstall your Box Drive Application through this link.
Hope it helps!
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