Cancel Current Enterprise to Join CED Enterprise

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Dane Bohnstedt

• September 09, 2024 21:39

I created an enterprise account by myself with my local team earlier this year. Recently, I cancelled that enterprise account because I am trying to add myself and my team onto the CED Enterprise account. Box is not allowing CED to add us because the system still says our emails belong to another enterprise. Please advise how to resolve this.

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  Rona

  • September 10, 2024 14:59

  Hi Dane, 

  Welcome to Box Community and glad to assist!

  You can't join an Enterprise account with your current account type. Please contact our Cancellation team (cancel@box.com) and downgrade it to free personal account. 

  Thanks for posting! 

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