Colleague locked out due to changing phone number so 2 step verification not working

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Anthea Mitchell

• September 10, 2024 08:26

Hi, my colleague has changed her phone number and can no longer access her Box account as her mobile number has changed and she can no longer receive the 2 step verification messages. Her associated email address is <personal information-redacted>

Please can you contact her with steps to reset this?

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  Rona

  • September 10, 2024 20:01

  Hi Anthea, 

  Welcome to Box Community and glad to assist! 

  To address the user's MFA issue, please have her to contact Box Support and open a ticket. 

  We'd love to further assist! 

   

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