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Adding new user and the confirmation link is expired

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Frank Watson

I add the new user, seconds later they get the link confirmation and once they click it immediately says the confirmation link has expired. I had them do a password reset to initiate another confirmation email link and THAT comes in and says it's expired. Whats the deal?? We are authenticating using our Office365 tenant.

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  • Rona

    Hi Frank, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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