Box greyed out. MacBook

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Andre Kluge

• September 11, 2024 12:45

My Box Drive icon is grayed out. I am not able to quit the application. The application does not show in the list when I force quit. I am trying to uninstall and reinstall Box Drive and I am getting this error. "Error: Box Drive is running" Please quit Box Drive first before resetting or uninstalling. We have tried all the troubleshooting articles on the Box support community and internet searches. Still not working. Help!

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  Andre Kluge

  • September 11, 2024 13:25

  This is an urgent request please

   

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  Andre Kluge

  • September 11, 2024 13:25

  Support?

   

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  Rona

  • September 11, 2024 22:26

  Hi Andre, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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