Unable to set password

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Kazuhiro Iwasaki

• September 12, 2024 10:38

I tried to set password my account created with google sign-in, however it failed.

With reading other similar post, I have tried to reset password and delete browser cache, but still unable to set password.

Could you help to set password to my account?

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• 

  Rona

  • September 12, 2024 20:48

  Hi Kazuhiro,

  Welcome to Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

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  Kazuhiro Iwasaki

  • September 13, 2024 04:37

  Hi,

  I tried to reset password using link:https://app.box.com/reset. But it have not worked.

  Email has not come (of course no mail in spam folder).

  Let me know other way.

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