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Old password

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Grayson Howell

I have not logged in in a long time and have lost my old password. Can you email me my old password or send me a new temporary password so I can get this promptly fixed? Thank you!

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  • Rona
    • Edited

    Hi Grayson, 

    Welcome to Box Community and glad to assist!

    We can't email you your old password or even send a temporary password. Meanwhile, you may reset your password through the steps below. 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps!

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