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Verification Email not Received

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We are not receiving the verification email for our co-admin account for a new email added to an existing account, and our IT person says it is not reaching the server so they think that maybe because it bounced a couple of times that maybe box has blocked it?

Thanks,

Sara

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  • Rona

    Hi Sara, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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