Account has incorrect storage used

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Justin Talbot-Stern

• September 13, 2024 01:12

Started getting alert yesterday that account is over capacity and cannot upload any files.  Have deleted gigabytes of files but still says I'm over the limit, but the actual total tally of files is far below the limit.

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  Rona

  • September 13, 2024 19:51

  Hi Justin, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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