Loss of data

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田邉大輔／Daisuke Tanabe

• September 13, 2024 10:36

I upgraded from the free version to the enterprise version today.

However, at that moment, the data disappeared from my "box".

Please tell me how to recover the data.

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• 

  Rona

  • September 13, 2024 20:12
  • Edited

  Hi Daisuke, 

  Welcome to Box Community and glad to assist!

  Due to your Box upgrade, your Box contents will be inaccessible during this transition. 

  This activity may last up to 24 hours and if it goes beyond this ETA, you can reach out to Box Support. 

  Thanks for posting! 

   

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