Can't access files.

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後藤正樹

• September 15, 2024 00:37

After upgrading from the free plan to the Starter plan, I can no longer access almost all of my files except for the ones I used most recently.

I'm still unable to access them after 24 hours, so I would like some support. Please let me know the contact details for support and the specific steps to receive support.

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• 

  Rona

  • September 16, 2024 14:20

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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