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Box drive sync issues

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Jeffrey Allen

I have had significant Box drive sync performance issues all weekend and continuing this morning (Monday). There is nothing wrong with my internet connection. I have uninstalled and reinstalled the app and the problem persists. I get a "New problem item" notice with most documents indicating that the file failed to transfer. 

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  • Ole Callf

    We are currently experiencing the same issue. Almost ground to a halt.

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  • Rona

    Hi Jeffrey, 

    Welcome to Box Community and glad to assist!

    Can we confirm the following details regarding your Box Drive application? 

    • Your Operating System and current Box Drive version. 
    • Please attach a screenshot of your error. 

    We'd love to further assist! 

     

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  • Jeffrey Allen

    It looks like the problem has died down. I haven't had a sync issue over the last 24 hours. 

    But I am on Windows 11. Box version 2.4.333. 

    Since I don't actively have the issue, I can't capture the error, but I sent in my logs when the issue occured, as requested. 

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