can't update password
AnsweredI have set up my box account with my gmail so had no password connected to the account. It is now telling me that in order to get access to my files I need to update my password. I can't update my password because I don't have one originally, and when I try to create one in the settings, I get an error "there was a problem updating your password."
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Hi Katie,
Welcome to Box Community and glad to assist!
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
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