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Issues with Provisioning New Users via M365 to Box – Email Confirmation Not Received

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FFAdmin

Description of the Issue:

I’ve recently set up Single Sign-On (SSO) between Box and Microsoft 365 (M365) using Azure Entra (formerly Azure AD). While existing users who already have a Box password can successfully log in via SSO, I’m encountering issues when provisioning new users from M365 to Box.

Specifically, for newly provisioned users who have never created a password on the Box side, the system requests an email confirmation upon login. However, no confirmation email is received by the user’s M365 email account. I have checked message tracing in M365 and confirmed that the email was never sent from Box.

Steps to Reproduce:

  1. Configure SSO between M365 and Box using Azure Entra.
  2. Enable automatic user provisioning from M365 to Box.
  3. Provision a new user in M365 and add them to the Box group for automatic provisioning.
  4. Attempt to log in via SSO with the newly provisioned user.
  5. Box requests a confirmation code to be sent via email, but no email is received in the M365 mailbox (confirmed via message tracing).

Testing Details:

  • Existing users who have previously created a password on Box do not face any issues when logging in via SSO.
  • The issue is specific to newly provisioned users from M365 who have never set up a password on the Box side.
  • No trace of the confirmation email can be found in the M365 message trace logs, indicating it was not sent from Box.

What Has Been Tried:

  • Checked M365 message tracing and spam/junk folders: No confirmation email is received.
  • Verified that the issue is only affecting new users who have not set a Box password.
  • Found a similar issue reported in the Box community with no posted resolution.
  • Test mode is off until this is resolved.

Thank you for your assistance.

Best regards,
Matthew Elliott

2

Comments

2 comments

Date Votes
  • Rona

    Hi Matthew, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Box Admin User

    Rona ,

    Is there any update on this issue?  We are seeing the same problem.

    Actually, if the email request is made twice, then a password message is sent to the mail address (once).  

    But, it makes no sense to require a box-specific password when SSO is required.  We experienced the above issue in the SSO testing phase, but, wrongly assumed it would be fixed when SSO was required.

     

     

     

     

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