24 hours after the upgrade, we still have no access to any files.

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Josef Hykyš

• September 17, 2024 13:22

We switched to a bigger cloud and now we are missing all files, more than 50 GB.

All similar queries here are addressed with the same answer that all data will be restored within 24 hours.

It's been 24 hours and we still don't have access, which is extremely annoying and the whole company can't work.

Please could you take a look at our problem, we are really wasting a lot of valuable time.

Thanks!

Josef

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  Rona

  • September 17, 2024 21:18

  Hi Josef,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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