Files Disappeared

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Will Fletcher

• September 17, 2024 14:30

Hi - my files have disappeared. Seemed to be right after upgrading my account to business account - required by box due to size limitations.  The file structure is still intact but the actual files seem to be gone.   

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  Rona

  • September 17, 2024 21:35

  Hi Will, 

  Welcome to Box Community and glad to assist!

  Due to your upgrade, your Box contents will be inaccessible during this transition. 

  This activity may last up to 24 hours and if it goes beyond this ETA, you can reach out to Box Support. 

  Thanks for posting! 

   

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