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Storage Space Inaccuracy

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Box User

Whenever I try to save something to Box, it says that the storage capacity is full, but it says storage used 0 B of 10.0 GB. Why am I unable to save my files? 

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3 comments

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist!

    Looks like the issue lies with your collaborated folder. Please identify the folder owner and reach out to this user. The latter could either delete unncessary files or increase his/her storage allocation. 

    Thanks for posting! 

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  • Box User

    Good afternoon, 

    Thank you for the response. I am in the process of deleting older items, but it still says that there is enough space. Was there a reduction in space capacity? 

     

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  • Box User

    Hello again, 

    I deleted enough documents where I can upload again, but I guess my question still stands if there was a storage capacity reduction. 

    Thank you!

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