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  • Rona

    Hi Rebecca, 

    Welcome to Box Community and glad to assist! 

    For more context, can you please provide more details regarding this issue? Also, is there an error message? If yes, please attach a screenshot in this forum. 

    We'd love to further assist! 

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  • Rebecca Gordon
    • Edited

    Rona I have uploaded the error message. The account settings page shows that I have only used 1.4mb/10gb

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  • Rebecca Gordon

    Rona

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