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Box Drive requires a Windows restart to finish updating.

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Andrew Vidricaire

I have the same issue where Box.com throws the alert" Box Drive requires a Windows restart to finish updating." Windows is updated, I re-installed the app a few times. I am using Windows 11 Home on Surface Pro 7th Edition. 

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  • Rona

    Hi Andrew, 

    Welcome to Box Community and glad to assist! 

    Please try to manually reset your Box Drive application: 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 

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  • Dalegroup

    Hi Rona 

    I have the same laptop with windows 11 PRO  

    I have tried the above - no change

    it seems like ARM CPU are not supported by box at the moment

    Windows-Specific Limitations for Box Drive – Box Support  

     

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