Not able to add new user, looks like the new user already has an account

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Nicolas Gaviria

• September 17, 2024 17:28

I did the following: 

1. Invited a new user 

2. New user received a confirmation email

3. New user clicked on account settings on the email and nothing happened 

4. I removed the new user email and tried adding him again and it showed an error 

5. I cannot longer add any user with the same domain 

I need help here from box to add this new email into my account

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  Rona

  • September 18, 2024 19:22

  Hi Nicolas, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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