Lost files after Upgrade: More than 24 hours... HELP!!!

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Glen Moseley

• September 17, 2024 18:56

I upgraded my account yesterday morning... it has been over 4 hours and all my files are missing.  How can I be assured the files will be restored?  Do you need any information from me to expedite a restore?  Otherwise, I want my money back.  

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  Rona

  • September 17, 2024 19:59

  Hi Glen,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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