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"User email is invalid"

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CT Support

Hi Box team,

I am trying to update the primary email address of one user but getting the error that the email is invalid.

Their current email is set up as their personal gmail and they are wanting to update it to their business domain account email. I have confirmed that this business email should not be set up with any other Box account but still getting the error.

Can someone please contact me to support this?

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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