Upgraded plan, now files won't back-up or show in folders

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Mike Abell

• September 19, 2024 02:39

Three business days ago I upgraded my plan from a basic one to professional, now files still aren't backing up automatically, and when I link to folders, the files that are inside the folders are not shown. 

This is how I operate my business. Now I can't send clients their projects. 

Can someone please help reboot my cloud storage? 

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  Fabio Della Rocca

  • September 19, 2024 07:21

  I have the same situation.
  I started the transition from Starter to Business plan two days ago and many files that I see on my computer do not open and if I go to the online box page the files inside the folder are not there.
  I need those files help me recover them!

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  Mike Abell

  • September 19, 2024 19:12

  Yikes, what a disaster. I've used and loved Box for over 10 years now. It looks like I need to start moving things over to Google Drive.

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  Rona

  • September 19, 2024 19:52

  Hi Mike, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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