Box Status

Adding verification code to domain setting (to change role from member to co-admin)

Completed
Follow
New post
Seine Ham

Hi Box,

When I try to change a user from member to co-admin, I get an error message stating "Admin and Co-admin roles must use a verified domain for the primary and secondary email addresses".

Our company uses GoDaddy for web hosting and Cloudflare for DNS. I cannot figure out how to add the verification code to our domain setting; help would be appreciated. 

0

Comments

1 comment

Date Votes
  • Rona

    Hi Seine,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.