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Adding verification code to domain setting (to change role from member to co-admin)

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Seine Ham

Hi Box,

When I try to change a user from member to co-admin, I get an error message stating "Admin and Co-admin roles must use a verified domain for the primary and secondary email addresses".

Our company uses GoDaddy for web hosting and Cloudflare for DNS. I cannot figure out how to add the verification code to our domain setting; help would be appreciated. 

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  • Rona

    Hi Seine,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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