My authentication app settings have been deleted and I can't log in. I also forgot my backup code. What should I do?

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rob akester

• September 20, 2024 20:07

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  Rona

  • September 20, 2024 21:31

  Hi Rob, 

  Welcome to Box Community and glad to assist!

  It doesn't show that Multi-Factor Authentication is enabled in your Box account. Do you have alternate Box account? 

  If so, please create a ticket using your affected account. 

  Thanks for posting! 

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