Box Status

Verification Link for Email Address Change Not Working

Answered
Follow
New post
Laura Opiela

When i click the link it keeps asking me for a password that I would like to use and then i get a 403 error.  I will no longer have access to the email associated with my box.com account and I need to change it.  I purchased from Varsity Media my daughter's 2018 cheer competition and I cannot lose those files!

0

Comments

1 comment

Date Votes
  • Rona

    Hi Laura, 

    Welcome to Box Community and glad to assist!

    Please reset the password and setup a new one for your Box account, you can follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

    0
    Comment actions Permalink

Please sign in to leave a comment.