Can I recover data of an expired paid account by re-subscribing?

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Tomona Ichihara

• September 24, 2024 03:00
• Edited

I had a paid account to share data in my company, but I forgot to renew the subscription. Now my subscription seems expired (for less than 30 days), and when I open the Box on brouser or on the Explorer of Windows, all data I have saved are gone.

Can I recover all data if I re-subscribe as soon as possible?

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  Rona

  • September 24, 2024 20:55

  Hi Tomona, 

  Welcome to Box Community and glad to assist!

  If you have questions regarding your renewal, please reach out to our billing team via billing@box.com. 

  Thanks for posting!

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