I'm in a lot of trouble

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鈴木良彦

• September 24, 2024 09:03

After upgrading my plan from Personal Pro to Business Plus, I can view folders but not files.
This is troubling as all the data is very important.
The credit payment has been completed.
Please tell me what I need to do to make this happen.

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  Salvatore Esposito

  • September 24, 2024 12:05

  I have the same big big problem!!!

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  Rona

  • September 24, 2024 20:07

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Salvatore Esposito

  • September 26, 2024 21:26

  It seems that everything has been resolved. If I have any other problems I will not hesitate to contact you. Thank you very much for your understanding and cooperation.

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