I have the same issue

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Ayako Yamauchi

• September 25, 2024 18:40

QR code stayed on my account and it was unable to set up 2FA with email and SMS even if I changed the setting. 

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  Rona

  • September 25, 2024 19:31

  Hi Ayako, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Ayako Yamauchi

  • September 26, 2024 19:12

  I could resolve this while I am waiting to reach out to your support. Google authenticator (Free) and Microsoft authenticator (Free) works for android phones. When I download either of these app from the google play, the other paid authenticator popped up above these app even I typed the search correctly. And it tried me to use the paid one. That's why I got stuck. 

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