Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Won't open a Word document

Completed
Follow
New post
Doug Brown

Occasionally, Box won't open an Excel or Word document so I have to use the online version which is very annoying.  Usually if I close and reopen my browser, it works.  Sometimes I have to reboot the entire computer which is equally annoying.  I read online to uninstall and reinstall Box Tools which I did and it just happened again.  No error message just nothing happens other than the pop up that saying it's opening Word which it is not.

0

Comments

1 comment

Date Votes
  • Rona

    Hi Doug,  

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.