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I cannot create a password, signed into Google. I want to upgrade but worried I will not be able to access account

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Mark Subias

 I signed into Box using Google, and it shows that I have an account in my Gmail address. It will not send me a password reset and when I am in the account, it will not allow me to create a password. I would like to upgrade the account, but it doesn't feel like a valid account yet. 

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  • Ann

    Hi Mark,

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

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