Granted permissions, but still get "removed or is unavailable" error.

I've been granted permissions (even co-ownership) of files and folders recently, but when I try to access them, I receive the "This shared file or folder link has been removed or is unavailable to you." error (see below for screenshot).

I have tried this in both Chrome and Edge and get the same result either way.

I do get a request to authenticate using PingID, which shows as green once I authenticate.

I am working from home, and I am logged onto the network using MyApps (v3).

Is there some other setting or something I should be checking? The file owners have confirmed that they have granted me permission. I've seen this on two different box folders in the last two days.

Ann

September 27, 2024 21:12

Hi Rich,

Welcome to the Box Community!

It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

Thank you for posting!

Comments