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How can I increase the storage limit of APP user?

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中村　真介

We are using the Box for Microsoft Teams feature, however, are facing a difficulty on the storage limit.

By default, "Microsoft Teams Folder" is owned by an APP user account named "Box for Microsoft Teams." This APP user account has a storage limit of 10GB and I cannot change the limit to "unlimited."

FYI, our plan is "Box Business Plus," and all normal user accounts have unlimited storage.

Does anyone has any clue on solving this? I've seen the post below and tried it, but it didn't work....

https://support.box.com/hc/ja/community/posts/360049186193-How-to-increase-storage-limit-for-APP-user

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  • Ann

    Hi Shinsuke,

    Welcome to Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thank you for posting!

    Best,
    Ann

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