Files fail to open
Answered
The entire organization (full staff) have been experiencing issues with opening documents/files with Box. It's inconsistent and intermittent, but it is ongoing and needs to be resolved. We have already repaired, uninstalled and reinstalled the program.
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Hi Xfer Admin,
Welcome to Box Community!
This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
Thank you for posting!
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