Box API get_items() from folders suddenly and consistently slow
Completed
Starting last Monday night, Box API get_items() from folders suddenly became consistently slow each call, no matter if there were a lot of files, or a few files within the folders I tested. How can our latency be improved?
Also ran a diagnostics report, and it seems to be slower than expected.
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User ID: 29786317376
Current User Time: 1727388992
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 108, 112, 114ms.
Minimum ping: 108ms. Maximum ping: 114ms. Average ping: 111ms.
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Checking ping to https://ent.box.com
Pings: 209, 68, 101ms.
Minimum ping: 68ms. Maximum ping: 209ms. Average ping: 126ms.
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Checking ping to https://account.box.com
Pings: 174, 78, 320ms.
Minimum ping: 78ms. Maximum ping: 320ms. Average ping: 191ms.
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Checking ping to https://app.boxenterprise.net
Pings: 322, 85, 90ms.
Minimum ping: 85ms. Maximum ping: 322ms. Average ping: 166ms.
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Checking ping to https://app.boxcn.net
Pings: 347, 90, 74ms.
Minimum ping: 74ms. Maximum ping: 347ms. Average ping: 170ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 350ms (236 kbps).
The 33KB file loaded in 265ms (1019 kbps).
The 71KB file loaded in 283ms (2055 kbps).
The 252KB file loaded in 432ms (4783 kbps).
The 1137KB file loaded in 467ms (19939 kbps).
The 4445KB file loaded in 899ms (40508 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 265ms
Peak Download (accounting for latency): 57439 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 188ms (440 kbps).
The 33KB file loaded in 122ms (2214 kbps).
The 71KB file loaded in 160ms (3635 kbps).
The 252KB file loaded in 194ms (10651 kbps).
The 1137KB file loaded in 291ms (31998 kbps).
The 4445KB file loaded in 749ms (48621 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 122ms
Peak Download (accounting for latency): 58081 kbps
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Checking download throughput to https://usw1.boxcloud.com
The 10KB file loaded in 378ms (219 kbps).
The 33KB file loaded in 237ms (1140 kbps).
The 71KB file loaded in 264ms (2203 kbps).
The 252KB file loaded in 329ms (6280 kbps).
The 1137KB file loaded in 491ms (18964 kbps).
The 4445KB file loaded in 787ms (46273 kbps).
6 out of 6 requests to "https://usw1.boxcloud.com" succeeded.
Latency: 237ms
Peak Download (accounting for latency): 66212 kbps
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Checking download throughput to https://nane1.boxcloud.com
The 10KB file loaded in 313ms (264 kbps).
The 33KB file loaded in 244ms (1107 kbps).
The 71KB file loaded in 280ms (2077 kbps).
The 252KB file loaded in 447ms (4622 kbps).
The 1137KB file loaded in 482ms (19318 kbps).
The 4445KB file loaded in 788ms (46214 kbps).
6 out of 6 requests to "https://nane1.boxcloud.com" succeeded.
Latency: 244ms
Peak Download (accounting for latency): 66942 kbps
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Checking download throughput to https://euw2.boxcloud.com
The 10KB file loaded in 1266ms (65 kbps).
The 33KB file loaded in 872ms (310 kbps).
The 71KB file loaded in 1431ms (406 kbps).
The 252KB file loaded in 1704ms (1213 kbps).
The 1137KB file loaded in 1639ms (5681 kbps).
The 4445KB file loaded in 2056ms (17713 kbps).
6 out of 6 requests to "https://euw2.boxcloud.com" succeeded.
Latency: 872ms
Peak Download (accounting for latency): 30757 kbps
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Checking download throughput to https://euc1.boxcloud.com
The 10KB file loaded in 955ms (87 kbps).
The 33KB file loaded in 956ms (282 kbps).
The 71KB file loaded in 1117ms (521 kbps).
The 252KB file loaded in 1361ms (1518 kbps).
The 1137KB file loaded in 1811ms (5142 kbps).
The 4445KB file loaded in 2193ms (16606 kbps).
6 out of 6 requests to "https://euc1.boxcloud.com" succeeded.
Latency: 955ms
Peak Download (accounting for latency): 29415 kbps
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Checking download throughput to https://ane1.boxcloud.com
The 10KB file loaded in 1004ms (82 kbps).
The 33KB file loaded in 702ms (385 kbps).
The 71KB file loaded in 886ms (657 kbps).
The 252KB file loaded in 969ms (2132 kbps).
The 1137KB file loaded in 1196ms (7785 kbps).
The 4445KB file loaded in 1740ms (20929 kbps).
6 out of 6 requests to "https://ane1.boxcloud.com" succeeded.
Latency: 702ms
Peak Download (accounting for latency): 35083 kbps
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Checking download throughput to https://ause1.boxcloud.com
The 10KB file loaded in 1308ms (63 kbps).
The 33KB file loaded in 1352ms (200 kbps).
The 71KB file loaded in 1479ms (393 kbps).
The 252KB file loaded in 1837ms (1125 kbps).
The 1137KB file loaded in 2033ms (4580 kbps).
The 4445KB file loaded in 2441ms (14919 kbps).
6 out of 6 requests to "https://ause1.boxcloud.com" succeeded.
Latency: 1308ms
Peak Download (accounting for latency): 32142 kbps
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Checking download throughput to https://sae1.boxcloud.com
The 10KB file loaded in 359ms (231 kbps).
The 33KB file loaded in 230ms (1174 kbps).
The 71KB file loaded in 355ms (1638 kbps).
The 252KB file loaded in 351ms (5887 kbps).
The 1137KB file loaded in 517ms (18010 kbps).
The 4445KB file loaded in 793ms (45923 kbps).
6 out of 6 requests to "https://sae1.boxcloud.com" succeeded.
Latency: 230ms
Peak Download (accounting for latency): 64683 kbps
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Checking download throughput to https://ase.boxcloud.com
The 10KB file loaded in 302ms (274 kbps).
The 33KB file loaded in 243ms (1111 kbps).
The 71KB file loaded in 258ms (2255 kbps).
The 252KB file loaded in 331ms (6242 kbps).
The 1137KB file loaded in 569ms (16365 kbps).
The 4445KB file loaded in 751ms (48491 kbps).
6 out of 6 requests to "https://ase.boxcloud.com" succeeded.
Latency: 243ms
Peak Download (accounting for latency): 71686 kbps
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Checking download throughput to https://euw9.boxcloud.com
The 10KB file loaded in 370ms (224 kbps).
The 33KB file loaded in 310ms (871 kbps).
The 71KB file loaded in 269ms (2162 kbps).
The 252KB file loaded in 364ms (5676 kbps).
The 1137KB file loaded in 451ms (20646 kbps).
The 4445KB file loaded in 786ms (46332 kbps).
6 out of 6 requests to "https://euw9.boxcloud.com" succeeded.
Latency: 269ms
Peak Download (accounting for latency): 70438 kbps
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Checking download throughput to https://euw1.boxcloud.com
The 10KB file loaded in 308ms (269 kbps).
The 33KB file loaded in 239ms (1130 kbps).
The 71KB file loaded in 441ms (1319 kbps).
The 252KB file loaded in 373ms (5539 kbps).
The 1137KB file loaded in 614ms (15165 kbps).
The 4445KB file loaded in 801ms (45464 kbps).
6 out of 6 requests to "https://euw1.boxcloud.com" succeeded.
Latency: 239ms
Peak Download (accounting for latency): 64798 kbps
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Checking download throughput to https://as1.boxcloud.com
The 10KB file loaded in 426ms (194 kbps).
The 33KB file loaded in 230ms (1174 kbps).
The 71KB file loaded in 341ms (1706 kbps).
The 252KB file loaded in 466ms (4434 kbps).
The 1137KB file loaded in 566ms (16451 kbps).
The 4445KB file loaded in 815ms (44683 kbps).
6 out of 6 requests to "https://as1.boxcloud.com" succeeded.
Latency: 230ms
Peak Download (accounting for latency): 62251 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
The 9.8KB file loaded in 116ms (690 kbps).
The 97.7KB file loaded in 141ms (5674 kbps).
The 976.6KB file loaded in 464ms (17241 kbps).
The 9.5MB file loaded in 3541ms (22592 kbps).
4 out of 4 requests to "https://upload.app.box.com" succeeded.
Upload Speed: 22592 kbps
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Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 103ms (777 kbps).
The 97.7KB file loaded in 134ms (5970 kbps).
The 976.6KB file loaded in 417ms (19185 kbps).
The 9.5MB file loaded in 4177ms (19153 kbps).
4 out of 4 requests to "https://upload.ent.box.com" succeeded.
Upload Speed: 19152 kbps
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Checking upload speed to https://upload.app.boxenterprise.net
The 9.8KB file loaded in 206ms (388 kbps).
The 97.7KB file loaded in 267ms (2996 kbps).
The 976.6KB file loaded in 758ms (10554 kbps).
The 9.5MB file loaded in 3642ms (21966 kbps).
4 out of 4 requests to "https://upload.app.boxenterprise.net" succeeded.
Upload Speed: 21965 kbps
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Checking upload speed to https://upload.app.boxcn.net
The 9.8KB file loaded in 225ms (356 kbps).
The 97.7KB file loaded in 247ms (3239 kbps).
The 976.6KB file loaded in 431ms (18561 kbps).
The 9.5MB file loaded in 5505ms (14532 kbps).
4 out of 4 requests to "https://upload.app.boxcn.net" succeeded.
Upload Speed: 14532 kbps
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Checking upload speed to https://fupload-usw1.app.box.com
The 9.8KB file loaded in 200ms (400 kbps).
The 97.7KB file loaded in 256ms (3125 kbps).
The 976.6KB file loaded in 378ms (21164 kbps).
The 9.5MB file loaded in 4365ms (18328 kbps).
4 out of 4 requests to "https://fupload-usw1.app.box.com" succeeded.
Upload Speed: 18327 kbps
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Checking upload speed to https://fupload-nane1.app.box.com
The 9.8KB file loaded in 229ms (349 kbps).
The 97.7KB file loaded in 280ms (2857 kbps).
The 976.6KB file loaded in 462ms (17316 kbps).
The 9.5MB file loaded in 3506ms (22818 kbps).
4 out of 4 requests to "https://fupload-nane1.app.box.com" succeeded.
Upload Speed: 22818 kbps
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Checking upload speed to https://fupload-euw2.app.box.com
The 9.8KB file loaded in 1107ms (72 kbps).
The 97.7KB file loaded in 682ms (1173 kbps).
The 976.6KB file loaded in 866ms (9238 kbps).
The 9.5MB file loaded in 3946ms (20274 kbps).
4 out of 4 requests to "https://fupload-euw2.app.box.com" succeeded.
Upload Speed: 20273 kbps
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Checking upload speed to https://fupload-euc1.app.box.com
The 9.8KB file loaded in 732ms (109 kbps).
The 97.7KB file loaded in 1737ms (461 kbps).
The 976.6KB file loaded in 1199ms (6672 kbps).
The 9.5MB file loaded in 4506ms (17754 kbps).
4 out of 4 requests to "https://fupload-euc1.app.box.com" succeeded.
Upload Speed: 17754 kbps
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Checking upload speed to https://fupload-ane1.app.box.com
The 9.8KB file loaded in 318ms (252 kbps).
The 97.7KB file loaded in 505ms (1584 kbps).
The 976.6KB file loaded in 1045ms (7656 kbps).
The 9.5MB file loaded in 3857ms (20742 kbps).
4 out of 4 requests to "https://fupload-ane1.app.box.com" succeeded.
Upload Speed: 20741 kbps
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Checking upload speed to https://fupload-ause1.app.box.com
The 9.8KB file loaded in 1109ms (72 kbps).
The 97.7KB file loaded in 971ms (824 kbps).
The 976.6KB file loaded in 1412ms (5666 kbps).
The 9.5MB file loaded in 3923ms (20393 kbps).
4 out of 4 requests to "https://fupload-ause1.app.box.com" succeeded.
Upload Speed: 20392 kbps
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Checking upload speed to https://fupload-sae1.app.box.com
The 9.8KB file loaded in 235ms (340 kbps).
The 97.7KB file loaded in 286ms (2797 kbps).
The 976.6KB file loaded in 424ms (18868 kbps).
The 9.5MB file loaded in 3190ms (25078 kbps).
4 out of 4 requests to "https://fupload-sae1.app.box.com" succeeded.
Upload Speed: 25078 kbps
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Checking upload speed to https://fupload-ase.app.box.com
The 9.8KB file loaded in 236ms (339 kbps).
The 97.7KB file loaded in 290ms (2759 kbps).
The 976.6KB file loaded in 425ms (18824 kbps).
The 9.5MB file loaded in 2899ms (27596 kbps).
4 out of 4 requests to "https://fupload-ase.app.box.com" succeeded.
Upload Speed: 27595 kbps
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Checking upload speed to https://fupload-euw9.app.box.com
The 9.8KB file loaded in 236ms (339 kbps).
The 97.7KB file loaded in 280ms (2857 kbps).
The 976.6KB file loaded in 363ms (22039 kbps).
The 9.5MB file loaded in 3371ms (23732 kbps).
4 out of 4 requests to "https://fupload-euw9.app.box.com" succeeded.
Upload Speed: 23731 kbps
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Checking upload speed to https://fupload-euw1.app.box.com
The 9.8KB file loaded in 200ms (400 kbps).
The 97.7KB file loaded in 298ms (2685 kbps).
The 976.6KB file loaded in 455ms (17582 kbps).
The 9.5MB file loaded in 3389ms (23606 kbps).
4 out of 4 requests to "https://fupload-euw1.app.box.com" succeeded.
Upload Speed: 23605 kbps
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Checking upload speed to https://fupload-as1.app.box.com
The 9.8KB file loaded in 212ms (377 kbps).
The 97.7KB file loaded in 296ms (2703 kbps).
The 976.6KB file loaded in 499ms (16032 kbps).
The 9.5MB file loaded in 3628ms (22051 kbps).
4 out of 4 requests to "https://fupload-as1.app.box.com" succeeded.
Upload Speed: 22050 kbps
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Final User Time: 1727389165
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