Trying to cancel subscription trial but do not see the links or steps in the instructions

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Joanna Gibson

• October 01, 2024 06:30

Hi

I am trying to cancel my trial subscription and after following the cancel subscription instructions article, I do not have the settings the instructions list. And there is no way to contact support and the 'log a ticket' link just ends up here at a forum. Awful platfrom and customer service. Desperately need support so I do not get charged for this service.

Please respond asap

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  Rona

  • October 01, 2024 19:29

  Hi Joanna, 

  Welcome to Box Community and glad to assist! 

  In order assist with your cancellation, please email our Cancellation team via cancel@box.com.

  Thanks for posting! 

   

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