BOX Opening integration not working - MAC

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Lee McMurtry

• October 01, 2024 18:21

Under Account settings/ Integrations I've changed the defaults for Word & Excel to open with Microsoft Office Online but the file still open with box previewer.

This is happening on macOS Sonoma and Sequoia / Safari / Chrome / Edge.

I've tried this across three machines with and without box tools.

Things I have tried.

1.Clean MacOS 

2. Different web browsers

3. files have the correct suffix .xlsx and .docx

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• 

  Rona

  • October 01, 2024 20:05

  Hi Lee,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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