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Reset password email not sending

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Box User
Hello! I have an issue. I have another account where I tried to reset my password, but the reset email is never sent to me. How could we solve this?
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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Did you follow this process when you reset your password?

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    If yes, and still can't receive the password reset email. Here's  what you can do to fix the issue. 

    Hope it helps! 

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