Missing Folders/Files

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Cyd Haulter

• October 02, 2024 19:37

Please open a support ticket and contact me regarding a number of missing folders and files in my box account.

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  Billy Prewitt

  • October 02, 2024 23:45

  I lost files and folders. "Buzzer Part"

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  Rona

  • October 03, 2024 19:41
  • Edited

  Hi Cyd, 

  Welcome to Box Community and glad to assist!

  Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

  You can manually restore or permanently delete any file or folder in your trash. 

  To restore specific items in Trash:

  The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  2. Click the ellipsis (...).  Then: 

  • To return the item to its original location in Box, click Restore.

  3. At the prompt, click Okay.

  Meanwhile, quick tips in finding your missing items through trash. 

  Thanks for posting!

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