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Box accounts - lost access to company folders after accessing a third party's folders

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Heather Ashour

I was invited to a box folder by a third party & accessed that folder with the same email I use for my company's box folders. Now, when I log in to Box, I only see the third party box folders and cannot access any of my company's folders.

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  • Rona

    Hi Heather, 

    Welcome to Box Community and glad to assist!

    If a shared folder has disappeared, you must contact the folder owner as your access may have been removed/expired. 

    Thanks for posting! 

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