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We can't open files despite can move and save them in Box Drive

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Shota Ichikawa

We’ve been experiencing issues with opening documents/files with Box.

We have already been to manually reset Box Drive; referred to previous FAQs, delete the registry entries and specific folder, uninstalled and reinstalled the program.

However, the problem remains unresolved.

I contacted in this community the other day as instructed by the Co-administrator, but the only thing that advised to happening was the uninstallation manual, so the Co-administrator is very dissatisfied with the solution you provided. We hope that appropriate action will be taken in this time.

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  • Rona
    • Edited

    Hi Shota, 

    Welcome to Box Community and glad to assist!

    As much as we wanted to follow through, we’ve managed to exhaust the basic troubleshooting steps for your current issue/error. If you wish to further the investigation, you may want to consider upgrading your account. 

    Thanks for posting!

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