New user not receiving verification email

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Cassandra Laymon

• October 04, 2024 16:41

I have added a new user who is not getting my verification email. We have checked spam and deleted the user and re-added her. Please help!

 

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  Rona

  • October 04, 2024 19:51
  • Edited

  Hi Cassandra, 

  Welcome to Box Community and glad to assist!

  Great news! We're introducing the Suppression List For Administrator.  Using this functionality, Box Administrator(s) can now check and remove managed users from Suppression List.

  You can find it in Admin Console> Enterprise Settings> Notification Tab. 

  Suppression List Management

  The suppression list includes all email addresses that bounced, were marked as spam, or are no longer used for subscription purposes. You can remove up to 10 emails per day, one at a time.

  To remove a user:

  1. Start typing the user email address or the user name.
  2. Click the suggestion dialog. The user account name and the email assigned to this account will be displayed.
  3. Click Remove from list to remove the user from the suppression list.

  An admin or co-admin can remove email addresses of users who belong to their enterprise. 

  Please see helpful articles: 

  • Suppression List Management for Administrator
  • Manage Notifications for Enterprise Users

  Otherwise, in case the user is not in the list, here's  our recommended troubleshooting steps for email notifications. 

   

  Hope it helps! 

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