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The managed user I added is unable to log in

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Christina Febbroriello

I have tried adding a managed user to our account and they are unable to log in. The error message they receive is "AADSTS50105: Your administrator has configured the application Box ('3bb23b18-2ceb-4ec0-bcf7-04f6da1f26c7') to block users unless they are specifically granted ('assigned') access to the application. The signed in user <personal information-redacted>is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application". I have tried removing them and re-adding them and nothing work.

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  • Rona

    Hi Christina, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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